Privacy Policy

What We Collect

Submitted intake forms may capture your name, service address, phone number, property condition details, and scheduling preferences. Automatically collected data includes IP addresses, browser type, and session duration. No payment card data is stored on this portal's servers. All financial transactions are processed through third-party payment processors governed by their own privacy frameworks.

How Long We Keep It

Client records are retained for a minimum of seven years to satisfy Indiana tax, licensing, and regulatory obligations. You may request deletion of non-essential records at any time by contacting the dispatch line listed at the bottom of this document.

Liability Shield — Read This Carefully

hoardingcleanupcolumbusin.com and all affiliated service providers assume zero liability for the following:

Pre-existing structural damageto floors, walls, ceilings, foundations, or mechanical systems discovered during or after cleanup operations, regardless of whether that damage was visible, concealed, or accelerated by the conditions present at the time of service.

Undisclosed biohazards, chemical contamination, biological agents, controlled substances, or hazardous materialsnot identified or declared by the client prior to service commencement. The client assumes full responsibility for accurate pre-service disclosure.

The disposal, removal, or destruction of any items explicitly authorized by the clientduring the cleanup process, whether authorized verbally, in writing, or by signature on any work order or intake document.

All services rendered through this portal are provided on an as-is, where-is basis. No warranty — express, implied, or statutory — applies to any service outcome.

Regulatory Compliance — IDEM

Field operations coordinated through this portal adhere to applicable Indiana Department of Environmental Management (IDEM) regulations governing the handling, transport, and disposal of biohazardous waste, chemical contaminants, and other regulated materials. Clients acknowledge that IDEM-compliant disposal procedures may restrict the recovery or return of certain removed materials once remediation has begun.

Promotional Vouchers and Gift Cards

Any promotional vouchers or gift cards issued in connection with hoardingcleanupcolumbusin.com carry a cash value of $0.00 and are completely non-refundable under any circumstance. These instruments cannot be exchanged for cash, applied as credit toward future services after expiration, or transferred. They are completely void within the State of California and carry no enforceable value in that jurisdiction.

Your Rights Under Indiana Law

Indiana residents may request access to the personal data this portal holds about them. Requests for correction or deletion of inaccurate records are honored within thirty days where legally permissible. This portal does not discriminate against users who exercise data rights. All requests must be submitted by telephone — no other channel is accepted or processed.

Policy Updates

This policy may be revised without advance notice. Continued use of this portal following any revision constitutes acceptance of the updated terms.